Thank you for choosing ROADRESS. We’re committed to providing a reliable and straightforward shipping experience. Please review the following Shipping Policy before placing your order.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
During holidays, major promotions, or periods of high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.
Shipping Time
Our standard estimated delivery time is 6–10 business days after your order has been processed and shipped.
Please note that delivery times are estimates and may vary depending on your destination, carrier delays, weather conditions, customs procedures, holidays, or other circumstances outside our control.
Free Worldwide Shipping
ROADRESS is pleased to offer free shipping to customers worldwide on eligible orders.
Shipping availability may vary depending on the destination and local delivery conditions.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number to monitor your package and view the latest available delivery updates.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
Customs, Duties & Taxes
For international orders, your country may impose customs duties, import taxes, VAT, or other fees.
Unless otherwise stated at checkout, these charges are the responsibility of the customer. ROADRESS is not responsible for delays, fees, or additional charges imposed by customs authorities or local governments.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at contact@roadress.com. We will do our best to assist before the order is processed or shipped.
Once an order has been shipped, we may be unable to change the delivery address.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at contact@roadress.com as soon as possible.
For damaged packages, we recommend keeping the original packaging and taking clear photographs of the package and product, as these may be required to investigate the issue with the shipping carrier.
Returns & Exchanges
For information regarding returns, refunds, and exchanges, please review our Return & Refund Policy.
Payment Methods
Available payment methods are displayed during checkout and may include:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
Payment methods may vary depending on your location and device.
Contact Us
If you have questions about your order or shipping, please contact the ROADRESS customer support team:
ROADRESS
Email: contact@roadress.com
We’ll be happy to assist you.
Policy Updates
ROADRESS reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective when the revised policy is posted on our website.
Thank you for choosing ROADRESS. We appreciate your business and look forward to serving you.