Thank you for shopping with ROADRESS. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the policy below.
30-Day Return Policy
You may request a return within 30 calendar days of the date your order was delivered.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned in the original packaging, where applicable.
- Include all accessories, manuals, and included components.
- Not show signs of damage, misuse, or excessive wear.
Items that do not meet these conditions may not qualify for a refund.
How to Request a Return
To start a return, contact us at:
Please include:
- Your order number
- The product you wish to return
- The reason for the return
- Photos or other information if the product is damaged or defective
Our customer service team will review your request and provide return instructions if your return is approved.
Please do not send products back to the return address shown on the original package without first contacting us.
Return Shipping Costs
Unless the return is due to a defective product, damaged item, or an error on our part, the customer is responsible for return shipping costs.
We recommend using a shipping service that provides tracking, as ROADRESS cannot be responsible for items lost during an unauthorized or untracked return shipment.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
Shipping charges, where applicable, may be non-refundable unless the return is due to an error on our part or a defective product.
Exchanges
We generally process exchanges as a return and replacement.
If you need a different product or wish to replace your purchase, please contact our support team first. We will provide instructions based on product availability.
Damaged or Defective Products
If your ROADRESS product arrives damaged, defective, or significantly different from what you ordered, please contact us as soon as possible at contact@roadress.com.
Please provide your order number and clear photos or videos showing the issue. We will review the case and, where appropriate, arrange a replacement or refund.
Non-Returnable Items
Certain items may not be eligible for return where required or permitted by applicable law, including products that have been used, damaged after delivery, or returned without their original components or packaging.
Contact Us
If you have questions about our Return & Refund Policy, please contact:
ROADRESS
Email: contact@roadress.com
Our customer service team is here to help with your return, refund, or product-related questions.
Policy Updates
ROADRESS reserves the right to update or modify this Return & Refund Policy at any time. Any changes will become effective when the updated policy is posted on our website.
Thank you for choosing ROADRESS. We appreciate your trust and are committed to providing reliable products and customer support.