At ROADRESS, we understand that plans can change. If you need to cancel an order, please review the policy below.
Cancellation Timeframe
You may request to cancel your order within 1 hour of placing it.
Because we aim to process orders quickly, we cannot guarantee that a cancellation request made after this timeframe can be completed.
How to Cancel an Order
To request a cancellation:
- Contact us immediately at contact@roadress.com.
- Include your order number and clearly state that you want to cancel the order.
- Our customer service team will check the current status of your order.
- If the order has not yet been processed, we will make reasonable efforts to cancel it.
Submitting a cancellation request does not guarantee that the order can be canceled.
Refund for Successfully Canceled Orders
If your cancellation is successfully processed before fulfillment, the applicable refund will be issued to your original payment method.
The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider and may take several business days.
Cancellation After the 1-Hour Window
After the 1-hour cancellation period, your order may already have entered processing, packing, or shipping.
If we are unable to cancel the order, you may be able to return the product after delivery in accordance with our Return & Refund Policy.
Orders Already Shipped
Orders that have already been shipped generally cannot be canceled. If you no longer want the product, please contact us regarding the available return options after delivery.
Contact Us
For cancellation requests or questions about an existing order:
ROADRESS
Email: contact@roadress.com
Please include your order number so we can review your request as quickly as possible.
Policy Updates
ROADRESS reserves the right to update or modify this Cancellation Policy at any time. Changes will become effective when the updated policy is posted on our website.
Thank you for choosing ROADRESS.