How do I track my ROADRESS order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking information. You can use the tracking number to monitor your shipment and view the latest delivery updates.
What payment methods do you accept?
We accept major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal, subject to availability at checkout.
How secure is my online order?
Your payment information is protected using SSL encryption and secure payment processing technology. Your full payment details are processed securely by our payment providers and are not stored directly on our servers.
When will my payment be charged?
Your payment is generally processed when you place your order through our secure checkout.
Can I use multiple discount codes on one order?
Unless otherwise stated, discount and promotional codes cannot be combined with other offers or promotions. Only one discount code may be applied per order.
What should I do if an item is missing from my order?
If your order arrives with a missing item, please contact our customer support team as soon as possible. Include your order number and details of the missing item so we can investigate and assist you.
Are there any currency exchange rates?
Our store prices and transactions are displayed in U.S. Dollars (USD). If your card or payment account uses another currency, your payment provider or card issuer will determine the applicable exchange rate and any associated fees.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible after placing it. We will do our best to accommodate your request before the order is processed.
Once an order has been processed, packed, or shipped, it may no longer be possible to cancel or modify it.
If a cancellation is accepted after payment has been processed, any applicable refund will be issued to the original payment method. Cancellation fees may apply where payment processing or fulfillment costs have already been incurred.
Can I change my shipping address after placing an order?
Please contact us immediately if you entered an incorrect shipping address. We may be able to update the address before your order is processed or shipped.
Once an order has been processed or shipped, we generally cannot change the shipping address. Please make sure your shipping information is accurate and complete before submitting your order.
ROADRESS Customer Support: contact@roadress.com